Start a return

We accept returns within 30 days of purchase on anything that’s unworn and unwashed with the exception of final-sale items. Underwear must be in its original packaging.
Click here if you are looking to process and international return. Click here to view our full return policy.

Three convenient ways to return or exchange an item:

Happy Returns

Fast and easy returns at 2,500+ locations. No packaging required. Refunds issued immediately.

See Happy Returns Locations

Mack Weldon Store

Drop-off at one of our two official Mack Weldon stores. Our retail/wholesale partners do not accept returns/exchanges.

See Mack Weldon Locations

Mail

Easily print a label to have your return package shipped with a local carrier. Refunds issued immediately upon drop-off.

Start Your Return

Try On Gurantee

If you don’t love your first pair of underwear, we'll send you a different size or issue you a full refund. No return required. To execute a TOG, please follow the steps below:

  • Start a return above by entering your order number and zip code
  • Select the item you wish to TOG and then choose a return method as if you were going to return the item
  • If you meet the TOG requirements, your confirmation message will instruct you to keep the item and your refund or exchange will process immediately upon completion (note: single item TOGs do not refund shipping costs)

Store Purchases

If you don’t love your first pair of underwear, we'll send you a different size or issue you a full refund. No return required. To execute a TOG, please follow the steps below:

  • Start a return above by entering your order number and zip code
  • Select the item you wish to TOG and then choose a return method as if you were going to return the item
  • If you meet the TOG requirements, your confirmation message will instruct you to keep the item and your refund or exchange will process immediately upon completion (note: single item TOGs do not refund shipping costs)

FAQ

What is your return policy? caret-down

We accept returns within 30 days of purchase on any product that is unworn and unwashed with the exception of final sale products. Underwear must be in its original packaging. All orders purchased in November and December will be eligible for return until 1/31/2025 as part of our extended holiday return window. You can choose between a refund to the original payment or an exchange for a different size or color.

  • Underwear - For underwear that you've tried on, if it is your first time shopping with us, you are eligible for our Try On Guarantee. You can get a refund or exchange for a different size on one pair of underwear that has been tried on, and you won't need to send them back.
  • International - Once your return is received back at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.
  • Masks - To protect our shipping and logistics partners from COVID-19 our Silver Masks and WARMKNIT Gaiters are not eligible for a return or exchange, even if they are unopened and unworn.

On rare occasions, Mack Weldon reserves the right to deny return or exchange requests if we find evidence of fraud, abuse, or other manipulative behavior. If you have an issue with your exchange/return, please reach out to us as soon as possible as we may not be able to honor certain requests after the return window has closed.