Start a return
We accept returns within 30 days of purchase on anything that’s unworn and unwashed with the exception of final-sale items. Underwear must be in its original packaging.
Click here if you are looking to process and international return. Click here to view our full return policy.
Three convenient ways to return or exchange an item:
Happy Returns
Fast and easy returns at 2,500+ locations. No packaging required. Refunds issued immediately.
Mack Weldon Store
Drop-off at one of our two official Mack Weldon stores. Our retail/wholesale partners do not accept returns/exchanges.
Easily print a label to have your return package shipped with a local carrier. Refunds issued immediately upon drop-off.
Try On Gurantee
If you don’t love your first pair of underwear, we'll send you a different size or issue you a full refund. No return required. To execute a TOG, please follow the steps below:
- Start a return above by entering your order number and zip code
- Select the item you wish to TOG and then choose a return method as if you were going to return the item
- If you meet the TOG requirements, your confirmation message will instruct you to keep the item and your refund or exchange will process immediately upon completion (note: single item TOGs do not refund shipping costs)
Store Purchases
If you don’t love your first pair of underwear, we'll send you a different size or issue you a full refund. No return required. To execute a TOG, please follow the steps below:
- Start a return above by entering your order number and zip code
- Select the item you wish to TOG and then choose a return method as if you were going to return the item
- If you meet the TOG requirements, your confirmation message will instruct you to keep the item and your refund or exchange will process immediately upon completion (note: single item TOGs do not refund shipping costs)