Start a Return
We accept returns within 30 days of purchase on anything that’s unworn and unwashed with the exception of final-sale items. Underwear must be in its original packaging.
Click Here if you are looking to process and international return. Click here to view our full return policy.
Three convenient ways to return or exchange an item:
Happy Returns
Fast and easy returns at 2,500+ locations. No packaging required. Refunds issued immediately.
Store
Whether you purchased in-store or online, we offer easy in-store returns with refunds issued immediately.
Print a shipping label and drop off your return with the carrier indicated on the label ($5 fee applies).
Try On Gurantee
If you don’t love your first pair of underwear, we'll send you a different size or issue you a full refund. No return required. To execute a TOG, please follow the steps below:
- Start a return above by entering your order number and zip code
- Select the item you wish to TOG and then choose a return method as if you were going to return the item
- If you meet the TOG requirements, your confirmation message will instruct you to keep the item and your refund or exchange will process immediately upon completion (note: single item TOGs do not refund shipping costs)
Store Purchases
Orders purchased at one of our stores can be returned online or in store. When going through the online returns flow, enter the zip code of the store at which you made the original purchase. If you wish to make an exchange, you will have to visit one of our stores in person or return online for a refund and make a new purchase.
FAQS
What is your returns policy?
We accept returns within 30 days of purchase on anything that’s unworn and unwashed with the exception of final-sale items. Underwear must be in its original packaging. If you are returning underwear that you've tried on and it's your first pair from us, you are eligible for our Try On Guarantee.
Any refunds on Canadian orders will not include the non-refundable international surcharge. If you have your order forwarded to a foreign address we are not able to offer free returns from addresses outside of the United States and Canada.
To protect our shipping and logistics partners from COVID-19 our Silver Masks and WARMKNIT Gaiters are not eligible for a return or exchange, even if they are unopened and unworn.
How do I exchange a gift?
If you'd like to exchange a Mack Weldon item you received as a gift, you can do so without letting the gift-giver know. Click here to start the returns process. Instead of entering your order number and zip code right away, find where it says "Receive a gift?" below the blue "Start Your Return" button. Click "Start Here" and then proceed through the return process. If you have any questions, feel free to reach out to our customer service team using the Contact Us Link.
Can I return in-store purchases online?
Orders purchased at one of our stores can be returned online or in store. When going through the online returns flow, enter the zip code of the store at which you made the original purchase. If you wish to make an exchange, you will have to visit one of our stores in person or return online for a refund and make a new purchase.
How do I make a return if I ordered as a guest?
If you placed an order without creating an account, you can still process a return on the site. Just enter your order number and the shipping zip code above and proceed through the online returns flow.
You can find your order number on the shipping invoice that was included in your order, on your order confirmation email, or on your shipping confirmation email.
If you have issues or additional questions you can reach out to us using the Contact Us link.
How do I process an international return?
Click Here To Start Your Return
We offer pre-paid return labels and the option for customers to process self-postage returns. Details below.
A pre-paid returns label will be emailed to you. Please note, the returns label expires within 10 days of issue if unused. Once you receive your returns label, book a collection or visit your nearest DHL drop-off point to send your items back to us.
Pre-paid returns are subject to a return shipping fee which will be deducted from your refund. Please consult the international shipping & returns table above for information about country-specific returns fees.
For self-postage returns, a returns slip will be emailed to you. Please include this slip in the return package. Send back the returned goods with the shipper of your choice. Please note that return shipping and any reverse duties and taxes are the responsibility of the customer when choosing this method. We recommend insuring your package and contacting our Customer Service at hello@mackweldon.com with the tracking number once shipped.