image of a baby blue, grey, and black crew neck t-shirts on hangers image of a baby blue, grey, and black crew neck t-shirts on hangers

Start A Return

We accept returns within 30 days of purchase on anything
that’s unworn and unwashed with the exception of final-sale
items. Underwear must be in its original packaging.

Domestic Returns International Returns

Start A Return

We accept returns within 30 days of purchase on anything that’s unworn and unwashed with the exception of final-sale items. Underwear must be in its original packaging.

Click here if you are looking to process an international return.

Click here to view our full return policy.

a logo for "Try on Guarantee"

Try On Gurantee

If you don’t love your first pair of underwear, we'll send you a different size or issue you a full refund. No return required. To execute a TOG, please follow the steps below:

  • Start a return above by entering your order number and zip code
  • Select the item you wish to TOG and then choose a return method as if you were going to return the item
  • If you meet the TOG requirements, your confirmation message will instruct you to keep the item and your refund or exchange will process immediately upon completion (note: single item TOGs do not refund shipping costs)

FAQ

What is your return policy? caret-down

We accept returns within 30 days of purchase on any product that is unworn and unwashed with the exception of final sale products. Underwear must be in its original packaging.

  • Underwear - For underwear that you've tried on, if it is your first time shopping with us, you are eligible for our Try On Guarantee. You can get a refund or exchange for a different size on one pair of underwear that has been tried on, and you won't need to send them back.
  • International - Once your return is received back at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.

On rare occasions, Mack Weldon reserves the right to deny return or exchange requests if we find evidence of fraud, abuse, or other manipulative behavior. If you have an issue with your exchange/return, please reach out to us as soon as possible as we may not be able to honor certain requests after the return window has closed.

What is Checkout+? caret-down

Checkout+ allows customers to opt-in to completely free returns, exchanges, and package protection during checkout. When you opt-in for coverage at checkout any return labels needed will be covered in our returns portal allowing you to return any item(s) in your order for a refund or exchange for FREE. Your package will also be covered in transit in the event that it is lost or stolen! If you decide not to buy return coverage, you can still return your items, but you will be responsible for the cost of the return shipping label. All returns are subject to the guidelines outlined in our Return Policy.

How do I make a return or exchange? caret-down

To start a return, simply follow the link below and you will see all the options available to you. Customers will have the ability to process an exchange or return for a refund/credit.

Click here to get started

What is your Try On Guarantee? caret-down

Excluding final sale items, if you don’t love your first pair of underwear, we'll send you a different size or issue you a full refund. If you would like to try a different style, please process a return for an eCredit. In either case, there will be no return required. If you bought more than one pair of underwear or socks on your first order we recommend wearing and washing just one pair to make sure they are right for you. That way if you don't love that pair, the rest of your order will still be eligible for a standard return or exchange.

To claim the Try On Guarantee, follow the steps below:

  1. Go to the Returns Portal and provide your order number and shipping zip code.
  2. Select the single pair of underwear you'd like to exchange or have refunded.
  3. Let us know what you didn't love about them and whether you'd like a return or exchange. If you're looking for a different size of the same style, select an exchange or shop now on our site with your store credit. If you are looking for a refund, these options will be available as well.
  4. Complete the exchange/returns process and this one pair of underwear will not need to be sent back. The exchange or refund will happen automatically once complete.

The Try On Guarantee only applies to one pair of underwear within 30 days of receipt. If you're having trouble finding the right size or style, contact us and we'll help you out. The Try-On Guarantee does not include long underwear, long johns, or running tights. Once you have applied for a Try-On Guarantee, you will not eligible for another.

How do I return a gift? caret-down

If you'd like to return a Mack Weldon item you received as a gift, you can do so without letting the gift-giver know. Gifts are only eligible for exchange or return for internal credit.

To process a gift return, go to the Returns Portal and click on "Received a gift? Start gift return here." You will need the order/buyer information and will be able to add your own information for the exchange/credit. After adding this info, the rest of the process is consistent with our normal returns process. If you do not have the buyer's info, reach out to us and we can try to help!

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