Start a return

We accept returns within 30 days of purchase on anything that’s unworn and unwashed with the exception of final-sale items. Underwear must be in its original packaging.
Click here if you are looking to process and international return. Click here to view our full return policy.

Three convenient ways to return or exchange an item:

Happy Returns

Fast and easy returns at 2,500+ locations. No packaging required. Refunds issued immediately.

See Happy Returns Locations

Store

Visit one of our official Mack Weldon locations to have your item(s) returned. Refunds issued immediately upon drop-off.

See Mack Weldon Locations

Mail

Easily print a label to have your return package shipped with a local carrier. Refunds issued immediately upon drop-off.

Start Your Return

Try On Gurantee

If you don’t love your first pair of underwear, we'll send you a different size or issue you a full refund. No return required. To execute a TOG, please follow the steps below:

  • Start a return above by entering your order number and zip code
  • Select the item you wish to TOG and then choose a return method as if you were going to return the item
  • If you meet the TOG requirements, your confirmation message will instruct you to keep the item and your refund or exchange will process immediately upon completion (note: single item TOGs do not refund shipping costs)

Store Purchases

If you don’t love your first pair of underwear, we'll send you a different size or issue you a full refund. No return required. To execute a TOG, please follow the steps below:

  • Start a return above by entering your order number and zip code
  • Select the item you wish to TOG and then choose a return method as if you were going to return the item
  • If you meet the TOG requirements, your confirmation message will instruct you to keep the item and your refund or exchange will process immediately upon completion (note: single item TOGs do not refund shipping costs)

FAQ

What is your return policy? caret-down

We accept returns within 30 days of purchase on any product that is unworn and unwashed with the exception of final sale products. Underwear must be in its original packaging. All orders purchased in November and December will be eligible for return until 2/29/2024 as part of our extended holiday return window. You can choose between a refund to the original payment or an exchange for a different size or color.

  • Underwear - For underwear that you've tried on, if it is your first time shopping with us, you are eligible for our Try On Guarantee. You can get a refund or exchange for a different size on one pair of underwear that has been tried on, and you won't need to send them back.
  • International - Any refunds on Canadian orders will not include the non-refundable international surcharge. If you have your order forwarded to a foreign address we are not able to offer free returns from addresses outside of the United States and Canada. 
  • Masks - To protect our shipping and logistics partners from COVID-19 our Silver Masks and WARMKNIT Gaiters are not eligible for a return or exchange, even if they are unopened and unworn.

On rare occasions, Mack Weldon reserves the right to deny return or exchange requests if we find evidence of fraud, abuse, or other manipulative behavior. If you have an issue with your exchange/return, please reach out to us as soon as possible as we may not be able to honor certain requests after the return window has closed.

How do I make a return or exchange? caret-down

We offer three convenient ways to return or exchange an item if you are a customer based in the US. Click here to get started.

  1. Happy Returns - Start your return or exchange online to receive a QR code for a contact-free drop-off at a Return Bar. Happy Returns offers 2,500+ Return Bars nationwide (find one here). Your refund or exchange will be initiated immediately upon drop-off. No need to box your items.
  2. Mack Weldon Store - Items purchased online can be returned or exchanged in store. If you purchased online, go through the normal return process to receive a QR for a contact-free drop-off at our store. If your purchase was made in store, you can still go through the online return process, just enter the zip code of the store when searching for your order. Only returns can be processed online for in-store purchases. If you wish to do an exchange, you will need to visit the store in-person or do an online return and make a new purchase.
  3. Mail - Start your return or exchange online to receive a mailing label to box and ship your items. Our shippers are resealable, so you can send the product back in the same shipper it came in. Once your package is scanned by the carrier, your refund or exchange will be immediately processed. Returns processed by mail include a $5.00 processing fee that will be taken out of your refund.

What is your Try On Guarantee? caret-down

Excluding final sale items, if you don’t love your first pair of underwear, we'll send you a different size or issue you a full refund. If you would like to try a different style, please process a return for an eCredit. In either case, there will be no return required. If you bought more than one pair of underwear or socks on your first order we recommend wearing and washing just one pair to make sure they are right for you. That way if you don't love that pair, the rest of your order will still be eligible for a standard return or exchange.

To claim the Try On Guarantee, follow the steps below:

  1. Go to the Returns Portal and provide your order number and shipping zip code.
  2. Select the pair of underwear you'd like to exchange or have refunded.
  3. Let us know what you didn't love about them and whether you'd like a return or exchange. If you're looking for a different size of the same style, select an exchange. If you'd like to change styles, you'll need to return for eCredit and make a second purchase. You can still keep the original pair.
  4. Hit Continue at the bottom of the screen. 
  5. Choose "Box and Ship" as your return method and hit Continue. You won't actually need to ship them back and your refund or exchange will be processed immediately. It's a little confusing, we know.

The Try On Guarantee only applies to one pair of underwear within 30 days of receipt. If you're having trouble finding the right size or style, contact us and we'll help you out. The Try-On Guarantee does not include long underwear, long johns, or running tights. Once you have applied for a Try-On Guarantee, you will not eligible for another. Canadian customers can receive a refund under the Try On Guarantee, but it will not return the non-refundable international surcharge.

How do I return a gift? caret-down

If you'd like to return a Mack Weldon item you received as a gift, you can do so without letting the gift-giver know. Gifts are only eligible for a return for gift card credit that can be used on the Mack Weldon site.

To process a gift return, go to the Returns Portal and click on "Start Here" next to "Receive a gift?" below the "Start Your Return" button. The site will ask you to provide your seven-digit order number and your shipping address. You will also choose a return method and once you have returned the gift you will receive a gift card code that you can add to the promo code field during checkout of a future order.

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Can I return in-store purchases online? caret-down

Orders purchased at one of our stores can be returned online or in store. When going through the online returns flow, enter the zip code of the store at which you made the original purchase. If you wish to make an exchange, you will have to visit one of our stores in person or return online for a refund and make a new purchase.

How do I make a return if I ordered as a guest? caret-down

If you placed an order without creating an account, you can still process a return on the site. Just go to ourReturns Portaland provide your order number and the shipping zip code. You can find your 7-digit order number on the shipping invoice that was included in your order, on your order confirmation email, or on your shipping confirmation email. If you have issues or additional questions, you can alwayscontactour customer service team who will be happy to help you.