We do accept international returns. Items must be unworn, unwashed, in their original condition and with all tags attached. Items marked Final Sale cannot be returned. Once your return is received back at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.
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We offer pre-paid return labels and the option for customers to process self-postage returns. Details below.
A pre-paid returns label will be emailed to you. Please note, the returns label expires within 10 days of issue if unused. Once you receive your returns label, book a collection or visit your nearest DHL drop-off point to send your items back to us.
Pre-paid returns are subject to a return shipping fee which will be deducted from your refund. Please consult the international shipping & returns table above for information about country-specific returns fees.
For self-postage returns, a returns slip will be emailed to you. Please include this slip in the return package. Send back the returned goods with the shipper of your choice. Please note that return shipping and any reverse duties and taxes are the responsibility of the customer when choosing this method. We recommend insuring your package and contacting our Customer Service at hello@mackweldon.com with the tracking number once shipped.
